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Customer Good morning. I need to send this parcel.
Worker Good morning. Please put the parcel on the scale.
Customer Here it is. The parcel is for my friend.
Worker The friend lives in Manchester. Is that correct?
Customer Yes, that is correct. My friend lives there.
Worker The parcel weighs three kilograms exactly.
Customer How long does delivery take to Manchester?
Worker It takes three days with standard service.
Customer Is there a faster service available now?
Worker Yes, express service takes one day only.
Customer What is the cost of each service?
Worker Standard costs eight pounds. Express costs twelve pounds.
Customer I choose the express service today.
Worker Please pay twelve pounds at the till.
Customer Here is the money. Thank you very much.
Worker Here is your receipt. The parcel leaves today.
Customer When does the parcel arrive in Manchester?
Worker It arrives tomorrow afternoon by express.
Customer That is good. I am happy with this.
Worker Do you need anything else from me?
Customer No, that is all for today.