Unit 05: A formal letter of apology – B2 English Writing（正式道歉信）

I'd like to apologize 1 lazy.

I admit 2 a mistake.

I regret 3 the customers.

I should 4 more attention when I was working.

I realize that I was 5 selfish.

I made the guests 6 helmets.

I saw the customer 7 something from the shelf.

I acknowledge that my mistake 8 a lot of complaints from customers.

It was wrong 9 use the company's equipment.

There is no excuse 10 what I did to you.